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	TRANSFORMING CUSTOMER CONTACT By Robert E. Wollan, Accenture Paul F. Nunes, Accenture Posts must realign customer treatment in accordance with customer profitability by undertaking major changes in customer relationship management strategies.
ALSO SEE: Improving Customer Relationships Tackling Customer Data Quality

MICROSOFT'S VISION FOR TECHNOLOGY IN POSTAL SERVICES
Microsoft is the worldwide leader in software, services, and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software – any time, any place, and on any device.

ALSO SEE:
35,000 Employees Go Wireless with WLAN

Outsourcing for Business Transformation Success
Richard Wildman, Accenture

RISK MANAGEMENT FOR FINANCIAL EXP0SURES RimTec Inc., an objective financial risk management company, delivers and maintains solutions for currency, commodity, and interest rate risks.

Finance and Infrastructure: Competitive Advantage Or Performance Drag?
Posts must transform their finance and back-office operations from transactional-focused cost centers to organizations that drive performance.

Transforming Japan Post
Yoshiaki Honpo, Japan Post

Hybrid Mail at Finland Post
The movement toward electronic communications and the desire to move toward paper-free offices has propelled the uptake of hybrid mail.

THE LEADER IN ENTERPRISE INTEGRATION SeeBeyond (NASDAQ: SBYN) delivers the industry''s first fully J2EE-certified integrated composite application development and deployment framework built on a comprehensive integration platform. Beyond eAI, the SeeBeyond® ICAN Suite helps organizations rapidly assemble and deploy enterprise-scale end-user applications built on existing systems and infrastructure to dramatically improve business operations.

With the rise of electronic communications, posts need to define new ways of facing the challenge of the e-future.
THE EVOLUTION OF CERTIPOST

Postal Administration
Customer Insight
Computer Systems Management

Firstlogic specializes in data quality solutions and services for public and private postal automation, commercial mail, and data warehousing applications.

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Microsoft is the worldwide leader in software, services, and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software – any time, any place, and on any device.

Pitney Bowes is the world’s leading provider of integrated mail and document management solutions. The company helps organizations of all sizes engineer the flow of communication.

Trillium Software, a division of Harte-Hanks, provides global data profiling and data quality solutions used in the top Fortune 1000 companies.

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