The Postal Project

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CONFIRM Service: Intelligent Mail Technology 24/7 This case study explores using Intelligent Mail technology to retain customers, improve operating efficiency, and enhance service performance. Anita J. Bizzotto, United States Postal Service, Charles E. Bravo, United States Postal Service The Postal Project Volume 1, May 15, 2004
Doing More With Less A case study on the US Postal Service Advanced Computing Environment Robert Otto, United States Postal Service, Larry K. Wills, United States Postal Service The Postal Project Volume 1, May 15, 2004
Driving Innovation Through New Products and Services La Poste developed an innovative strategy to develop new products and services based on the opportunities presented by new technologies. Nathalie Andrieux, La Poste The Postal Project Volume 1, May 15, 2004
Enabling Human Resource Process Excellence Faced with rising pressures and the desire to make its workforce a competitive advantage, Canada Post set out to transform its human resource function. Constance Hudak, Canada Post Corp., Claudia Thompson, Accenture The Postal Project Volume 1, May 15, 2004
Enhancing Products and Increasing Strategic Growth Committed to growing revenue in the distribution business, Canada Post set out to transform its supply chain management function. Allan Bisback, Canada Post Corp., Jim McDade, Accenture The Postal Project Volume 1, May 15, 2004
From National Post To Global Player Deutsche Post�s merger and acquisition strategy has allowed it to transform from a national post to a worldwide organization. Business Contact, Deutsche Post The Postal Project Volume 1, May 15, 2004
Hybrid Mail at Finland Post The movement toward electronic communications and the desire to move toward paper-free offices has propelled the uptake of hybrid mail. Vuokko Skytta, Atkos Ltd. The Postal Project Volume 1, May 15, 2004
Innovation in IT Service Management and Delivery Innovapost, an innovative solution focused on delivering world-class IS/IT services, has enabled Canada Post to drive transformation. Chris Brennan, Innovapost The Postal Project Volume 1, May 15, 2004
Lean Production in Post Danmark A/S Post Danmark has seen significant benefits from implementing the Lean philosophy in production and distribution. This article explores hardware (Lean production structure) and software (Lean management). K.B. Pederson, Post Danmark, Thorkild Jacobsen, Post Danmark The Postal Project Volume 1, May 15, 2004
Optimizing Delivery at The US Postal Service The Delivery Operations Information System provides delivery unit supervisors of the US Postal Service the tools they need to manage the delivery workforce more efficiently and effectively Patrick Donahoe, United States Postal Service The Postal Project Volume 1, May 15, 2004
Outsourcing for Business Transformation Success Organizations have already begun to achieve the savings that can be realized through business transformation outsourcing.�This case study outlines efforts at Sainsbury�s Supermarkets and provides a successful model applicable to posts around the world. Richard Wildman, Accenture The Postal Project Volume 1, May 15, 2004
Partnering to Drive Transformation The USPS created a unique, innovative contracting strategy, creating partnerships with best-in-breed IT organizations to drive transformation. This successful strategy has yielded significant results. Robert Otto, United States Postal Service, Keith Strange, United States Postal Service The Postal Project Volume 1, May 15, 2004
Poste Italiane Retail Strategy: Nontraditional Retail Offerings In an age of declining mail volume, posts are faced with expansive, fixed-cost retail networks. Poste Italiane is taking an innovative approach to leverage its retail network for nonpostal activity. Giacomo Robustelli, Poste Italiane The Postal Project Volume 1, May 15, 2004
Poste Italiane: Introduction Of Government Services This case study explores Poste Italiane�s decision to move from the role of a carrier to the role of a service provider in the Italian government sector. Giuseppe Pantano, Poste Italiane, Laura Mattei, Poste Italiane, Vittorio Delmonte, Accenture The Postal Project Volume 1, May 15, 2004
Resource Planning for Posts New technologies around machine and labor planning create significant insight into opportunities for higher efficiency and better utilization. Australia Post and the US Postal Service have implemented this capability and are realizing the benefits. Howard Devlin, SMT Consulting, Gerard O'Donnell, SMT Consulting, Lisa Hardin, Accenture The Postal Project Volume 1, May 15, 2004
Retail Transformation: PostStation and PROnet A new point-of-sale application, PostStation, combined with an innovative implementation approach, PROnet, support Belgian Post�s retail transformation strategy of turning the retail counter into a customer-centered channel. Johan Vinckier, De Post The Postal Project Volume 1, May 15, 2004
Strengthening Competence Through �motiv8� The development of high-potential employees has become a priority for globally active companies. Deutsche Post has taken an innovative approach to improving workforce performance. Ralf Durrwang, Deutsche Post The Postal Project Volume 1, May 15, 2004
The Evolution of Certipost With the rise of electronic communications, posts need to define new ways of facing the challenge of the e-future. Erik Weytjens, Certipost, Johan Vinckier, De Post The Postal Project Volume 1, May 15, 2004
USPS-FedEx Agreement Delivers First-Class Service In forming an agreement with FedEx, the US Postal Service leverages a world-class air transportation network that has improved service levels and reduced costs. Paul Vogel, United States Postal Service The Postal Project Volume 1, May 15, 2004

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