Sylvain Bacon
Sylvain Bacon leads Accenture’s global postal practice. He is also client partner at USPS where Accenture is the preferred portfolio partner in mail operations, sales and marketing, finance, and human resources. Prior to his USPS assignment in 1994, he spent three years assisting Canada Post. He specializes in supply chain management, customer relationship management, and enterprise resource planning transformation.

Michael S. Coughlin
Michael S. Coughlin is the global postal value architect for Accenture. Prior to joining Accenture, he spent 32 years with the United States Postal Service, serving as chief financial officer, chief operating officer, deputy postmaster general, and a member of the USPS Board of Governors. Mr. Coughlin frequently speaks at or chairs postal conferences worldwide.

Toshihiro Takahashi
Toshihiro Takahashi has served as senior executive vice president for Japan Post since April 2003. Prior to joining Japan Post, Mr.Takahashi served Toyota Motor Corp. as president of Toyota Administa Corp., as president of Tokyo Toyopet Corp., as managing director and member of the board of Toyota Motor Corp. Mr.Takahashi graduated from the Faculty of Law, Tokyo University.

Dr. Gene Del Polito
Dr. Gene Del Polito has served as the president of the Association for Postal Commerce for the past 20 years. Dr. Del Polito is highly regarded as an effective advocate on behalf of those who use mail for business communication and commerce. He has received several awards, and is often sought as a speaker at postal conferences.