UNIVERSAL SERVICE FACILITATES ACCESS TO INFORMATION By Thomas E. Leavey, Universal Postal Union The sustainable development of efficient and accessible postal services is an important part of the solution necessary to bridge the worldwide digital and information divides that currently exist.
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TACKLING CUSTOMER DATA QUALITY Trillium Software, a division of Harte-Hanks, provides global data profiling and data quality solutions used in the top Fortune 1000 companies.

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Tackling Customer Data Quality

The Power of Mail
John R. Wargo, United States Postal Service

IMPROVING POSTAL SUPPLY CHAINS   SMT Consulting is a specialist supply chain and business performance consultancy. It is unique in its focused methodology, leading-edge enabling systems and its singular focus on delivering bottom-line business outcomes, fast.

Finance and Infrastructure: Competitive Advantage Or Performance Drag?
Posts must transform their finance and back-office operations from transactional-focused cost centers to organizations that drive performance.

Governance and Board Structures
Elmar Toime, Royal Mail

Lean Production in Post Danmark A/S
Post Danmark has seen significant benefits from implementing the Lean philosophy in production and distribution. This article explores hardware (Lean production structure) and software (Lean management).

OPEN SYSTEMS FOR POSTAL SOLUTIONS   Sun Microsystems'' business is singularly focused on providing products and services for network computing.

Faced with rising pressures and the desire to make its workforce a competitive advantage, Canada Post set out to transform its human resource function.
ENABLING HUMAN RESOURCE PROCESS EXCELLENCE

Postal Administration
Customer Insight
Computer Systems Management